“You can't market defective products successfully” After going through yet another complaints process, the representative wasted my time for months, only to incorrectly state that my tenancy started in 2022. This is false; that was when an anti-social tenant moved into the flat above me. He also claims to have no diary sheets, which is incorrect. I have previously sent both recorded and special delivery diary sheets. What happened to those? This seems to be another controlling narrative from the organization, tracing back to my initial complaint about chronic damp issues in 1997. For your information, my dehumidifier extracts FIFTEEN LITRES OF WATER FROM ONE ROOM EVERY TWO DAYS, and the humidity level is over 50. This is not condensation damp. For nearly thirty years, I have been unfairly blamed. If the housing association had been held accountable at any point during my tenancy, I would not be in this situation. Additionally, I have received no response to my latest email, further indicating a lack of accountability from the organization.
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