I suggest you check the Standards of Service Ofwat have published with new increased compensation payments from July 2025 that the water companies should be paying out.Appointments not made properly £40 Appointments not kept £50 Incidences of low water pressure £50(With up to five payments per financial year.)Automatic £250 a year payment for customers with ongoing low pressure Less than 48 hours’ notice of planned supply interruption of more than 4 hours £50 Supply not restored on time (*) £50, and £50 for each subsequent 12 hours (up to cap of twice customer’s annual water supply charge) Account queries not actioned on time £40 Requests to change payment arrangements not actioned on time £40Complaints not actioned on time £40 Internal sewer flooding Payment equal to annual sewerage charges, at minimum of £300 and maximum of £2000Plus there is more to do with flooding and sewage etc.Then make a formal complaint through Resolver which will continue to escalate your complaint to the correct formal body.And the complaint is officially recorded.Demand what you are owed for their incompetence.This seems to be kept very quiet when it needs to be passed onto everyone.
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