- [ ] Very disappointed with my visit, some of their staff seem to be extremely incapable of doing their job. One penguin keeper in particular caught my attention many times and eventually went on to completely ruin our visit. We first saw him strimming grass inside the penguin enclosure which seemed to be seriously stressing the penguins, i was more upset when my son informed me that strimmed grass can be dangerous for penguins. This same man later on was doing the penguin feed experience i paid for for my children. Unfortunately they never got to feed the penguins as he fed them himself before he allowed us to feed them. Many of us had to lose our money as this man seemed to have no idea what planet he was on. My husband also told me he saw him prop the vulture aviary gates open with rocks which im sure is a great way to introduce vultures to the UK. Will not be visiting again as my kids left on the verge of tears. The only reason i didnt give 0 stars is due to the other penguin keeper who was polite and apologetic for his colleague but -4 for the older tall keeper.
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