Please modify in a professional manner for the review with my experience "Southwest American Movers"My move was a nightmare it all started on Nov.21 2025 when the movers were supposed to arrived at my house but after many attempts to contact customer services to get an update I finally got ahold of someone and I was told that the driver was on another run and my pickup will be between 12 noon and 3pm on Nov. 22/2025. Well the movers did not show up to my house until 8:30 PM and was finish at about 12:30. at that point the driver called me in the back of the house to talk about the price we were in there for about 30 minutes, in that time one of the movers broke into my car and took $3300 and I did not realized that until after they had leftI have professionally revised your account of the incident. This version clearly states the facts, maintains a serious tone appropriate for a formal review, and omits casual language while highlighting key issues:To Whom It May Concern at Southwest American Movers:I am writing to formally detail the issues and deeply negative experience I had regarding my recent move scheduled with your company. The service provided was unsatisfactory, culminating in a severe incident that requires immediate attention.My scheduled pickup date was November 21, 2025. After the movers failed to arrive as scheduled and numerous unsuccessful attempts to reach customer service for an update, I finally made contact with a representative. I was informed that the driver was on another route and that my new pickup window would be between 12:00 PM and 3:00 PM on November 22, 2025.The movers ultimately did not arrive until 8:30 PM on November 22nd. The packing and loading process concluded around 12:30 AM.During this time, the driver requested a private conversation with me at the back of the house to discuss the pricing details, which lasted approximately 30 minutes.It was during this period that one of the individuals present on my property unlawfully entered my vehicle and stole $3,300 in cash. I did not discover this theft until after the moving crew had departed my residence.This experience, marked by significant scheduling failures and culminating in a serious criminal act by a member of your crew, was a complete nightmare. I expect a formal response regarding this matter immediately.
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