Review Time
Amazing service from start to finish. The staff was friendly, communication was clear, and the price was fair. They really made my move so much easier. Thank you Southwest American Moving!
Mike and Ron were amazing! Helped me move a 2 bedroom apartment that k was in for 3 years in just 4 hours. They were very communicative and also helped me take out all the junk furniture to take to the dumpster. It was such a pleasure working with such professionals. These are your guys for any moving related projects.
Great moving company! The whole process was smooth and stress-free. The team arrived on time, packed everything carefully, and delivered all my belongings safely. Everything was well-organized and professional. The movers were polite, efficient, and very responsible. Highly recommend Southwest American Moving!
A Terrible ChoiceI engaged this company to move my deceased parents' things from a storage unit in Summerville, SC to my storage unit in Colorado on Nov 25, and had much the same experience as the person who also wrote a review in Nov, 2025. I researched moving companies thoroughly and chose this carrier. Mark, the sales rep who sold me the job assured me they were a very professional company, cared a lot about customer service, had a good crew and proper trucks. I did almost all the packing with new cardboard boxes.* The truck was to arrive between 1--5 p.m. At 5:45 a pickup truck pulling a long,ramshackle trailer arrived with only the driver, no crew, and 72 year-old me standing in the dark outside waiting for them. No insignia or logos or uniforms or crew. The driver insisted he needed to load the "pick up" then and go.*When questioned about the 'crew' the driver said he could do it all himself, he didn't need anyone else. *I expressed my concerns about the trailer and its low clearance and shabbiness. I told him I did not feel comfortable putting my possessions in that trailer, nor did I feel good that he had no uniform, no helpers, had arrived late and insisted on doing the move that night.*He called customer service to have them talk to me. I told them what I had expected and paid for. *As I was talking with Customer Service, the driver, Kosta, said he was going to pick up his helper! This, after he had told me he was going to load the truck by himself! This local man was the only good thing about the whole ordeal.*Customer service had the owner of the company call me. I had not let them load the trailer because I had a terrible gut feeling about the whole thing by then.*The owner, a man named Michael with a military background, Mark said, was not interested in hearing or solving my concerns about going forward with the move: the equipment, the lateness. the lack of a crew, etc. When told that I didn't feel confident that the trailer was roadworthy, and why, he got mad and said I was "Snooty," that the trailer had been inspected and registered to do the kind of job it was there to do. I said I had expected a uniformed crew in a proper moving truck with logo, etc. He said I was wasting time complaining, for which I was going to have to pay $250 per hour, so I should just relax and let the men do their jobs so they could go home to their families. We had a shouting match and he screamed at me: "YOU ARE WRONG! THE CUSTOMER IS WRONG, THE CUSTOMER IS WRONG!!" He told me he could send a proper truck, etc, but I would have to wait several more weeks for it to be arranged. I was totally at a loss and told Michael that because he had me over a barrel I would let the men go ahead but that I didn't like the whole situation and it wasn't the end of this. I asked for his last name and he said he didn't want to tell me because he didn't want me showing up at his house!!! I told him I was going to report this whole situation. (And by the way, SW American Moving is not a member of the Better Business Bureau; now I know why).*The helper loaded most of my things into the trailer. Kosta didn't do much but sit in the truck. I had a terrible feeling as I saw my boxes go into the trailer. I knew it was not going to end well, and it didn't. After the helper finished loading about 8:45, I went ahead and took the helper home because Kosta was still calculating. He finished at 10:00 p.m. and told me that I owed more money than what I was told to bring with me to pay at pick-up.--more than $800!! I gave him a check.*Early morning on Dec 8, I got a text saying "we are trying to deliver today to you in Boulder." Another mover (not SW American Moving) had my things and needed to drop them off that day, with no previous notice! When the truck got to my storage unit with the things, the boxes jingled with broken glass and china. They were crushed, bent, gouged, torn and in terrible shape. The local crew the mover had picked up in Boulder were great but the mover was not, having told me that she had looked at the boxes when they were being loaded and they looked OK!!! I called customer service and gave the employee the whole story in a formal complaint. He said I would hear back from them; I have not. Choosing this company ended up causing me substantial trauma.
Please modify in a professional manner for the review with my experience "Southwest American Movers"My move was a nightmare it all started on Nov.21 2025 when the movers were supposed to arrived at my house but after many attempts to contact customer services to get an update I finally got ahold of someone and I was told that the driver was on another run and my pickup will be between 12 noon and 3pm on Nov. 22/2025. Well the movers did not show up to my house until 8:30 PM and was finish at about 12:30. at that point the driver called me in the back of the house to talk about the price we were in there for about 30 minutes, in that time one of the movers broke into my car and took $3300 and I did not realized that until after they had leftI have professionally revised your account of the incident. This version clearly states the facts, maintains a serious tone appropriate for a formal review, and omits casual language while highlighting key issues:To Whom It May Concern at Southwest American Movers:I am writing to formally detail the issues and deeply negative experience I had regarding my recent move scheduled with your company. The service provided was unsatisfactory, culminating in a severe incident that requires immediate attention.My scheduled pickup date was November 21, 2025. After the movers failed to arrive as scheduled and numerous unsuccessful attempts to reach customer service for an update, I finally made contact with a representative. I was informed that the driver was on another route and that my new pickup window would be between 12:00 PM and 3:00 PM on November 22, 2025.The movers ultimately did not arrive until 8:30 PM on November 22nd. The packing and loading process concluded around 12:30 AM.During this time, the driver requested a private conversation with me at the back of the house to discuss the pricing details, which lasted approximately 30 minutes.It was during this period that one of the individuals present on my property unlawfully entered my vehicle and stole $3,300 in cash. I did not discover this theft until after the moving crew had departed my residence.This experience, marked by significant scheduling failures and culminating in a serious criminal act by a member of your crew, was a complete nightmare. I expect a formal response regarding this matter immediately.
I have moved 10x in past 20 years and my experience with Southwest American Moving is by far the best i have had. Pricing was competitive, delivery was very quick (5 days), nothing was damaged. They were overly communicative letting me know every step of the way. I totally trust them.
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