Our disappointment at the Hilton at Resorts World via Southwest Vacation Package (January 1st-7th 2026)The store clerk named Wing inside the (Sundries) Hilton at Resorts World was very confrontational and hostile with me and her behavior was unprofessional, and even more she was very disrespectful and insubordinate to her supervisor Cherie, who told her several times to leave the area because of her erratic behavior, and then clerk Wing replied No! she is not going anywhere.Manager Cherie had to summons another employee to escort her from the area.Manager Cherie did graciously refund me for the drinks I just bought a few moments earlier.I then begin to proceed to the Hilton at Resorts World front desk to explain my dismay for the store clerk Wing’s behavior. And the front desk manager literally told me that she has no control over that situation because the store is not a Hilton at Resorts World store even though it is directly connected to the registration area and representing the Hilton at Resorts World Hotel.The front desk manager said she would let the store manager know of the incident, then I explained to her that I already talked with the store manager and she was not able to control her erratic employee named Wing.So the front desk manager said she would make mention of it to the general manager so I just left.There are no microwaves at all in the entire Hilton at Resorts World for customers to use, so don’t expect to save your expensive meal for later unless you like to eat cold food.There is major confusion for customers about which stores inside the Hilton at Resorts World accepts the beverage credit that is offered. There is a list that is provided at check-in but with the hustle and bustle of Las Vegas it's easy to lose count.So it is incumbent upon you to ask each store you enter because they will charge your food order to your room but the beverage credit will not apply as you might assume.We were made aware that there have been many complaints about this before us and there will be many more after us if the Hilton at Resorts World doesn’t do a better job of informing customers about this issue.The price you see on Southwest Vacations did not include the mandatory resort fee, we had to pay $55.00 Resort Fee Per Day for Hilton at Resorts World. Plus 13.38% ($7.36) Resort Fee Tax Per Day $55.00 + $7.36 = $62.36 Per Day at Check-outPlus $21.00 a day for self parking.So please learn from our mistakes and do your homework.Overall the Hilton at Resorts World was a nice clean place to stay and a good location on the Las Vegas Strip. Southwest Vacation Package airline flights and rent a car went nicely with no problems at all.
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