I initially called the number to confirm that transportation was available from the airport to the resort (50min) and was reassured. Once booked we were contacted by the resort to confirm our reservation and ask if we needed transportation as iti isnt provided by booking third party. We were then quoted a 200 one way for transport and call the southwest number again. They confirmed there was no transfer and the price. However after 3 people and hours on the phone we were told a travel credit, for the total amount, would be awarded if we wanted to cancel but no other form of compensation, as we needed to book direct hotel to get the transport. They said they supervisors "dont get on the phone" and to submit a form to loyalty for consideration. In the form they admitted responsibility for misinforming us but wouldnt be doing anything for it. Once i responded to southwest they told me they dont deal with or override anything the getaways does. So long story short unless you want a useless credit that doesnt even work towards flights alone, avoid GETAWAYS at all cost and just book separately and direct.
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