I wanted to get extra points, so I used Southwest Hotels to book an overnight. They messed up the room reservation (I ordered a two-bed and they gave us a one-bed; hotel couldn't accommodate the change). Though they admitted fault, they only offered a partial refund of $50. But they said a "dedicated team" by Hyperwallet would be in touch to give a credit... It's been two months, and despite numerous phone calls and emails, we still haven't received anything. I'm BEYOND frustrated, and will never use this service again.
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