DO NOT book through Southwest Vacations!! I should have checked TrustPilot first instead of trusting just because of the Southwest name. After 31 years of flying Southwest almost exclusively, I'm incredibly disappointed by my recent experience. It turns out the cost paid through Southwest Vacations is significantly more than if I'd gone directly to the hotel's website. After an hour and a half on the phone, the best they would offer was an entire vacation package cancelation which will cause me to lose my original flights and give me credit for another vacation package, leaving me to still have to go through a system where they are hiking rates.On calling Southwest Airlines, the rep said only Customer Support (through email) could help. The response from Customer Support sounded like it was from a chat bot and referred me to a list Rapid Rewards Partners for points. Every contact point is a dead end.
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