Do not book anything through Southwest vacations! Run! Awful refund policy. I got Covid after booking a trip for my mother and I. It took me an hour on the phone to try to get any resolution only for them to tell me that I won’t get a refund they will put it in two different credits. The airlines is good for lifetime but the hotel reservation package I have to use in a year or it is lost. When I went to book my next trip through my credits it wouldn’t let me do it online it said for airline credit I have to call customer service, you will have long wait time on the phone ,hard to understand who you’re talking to and I was told that I had to take my mom on the trip and not my husband since I originally booked it my name her name even though it was under my credit card and I’m the one who paid for it. I asked to speak to a supervisor /manager he told me they would just tell me the same thing. He then told me it’s Southwest Airlines policy not theirs and I could call the airline but when I ask if the airline would do anything about it he said no and I said then why are you asking me to waste my time and call them. Awful customer service, awful policies. Do not use this company.
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