Set up to fail. I opted for a free water-saving device offer that required taking a survey. After completing it, I could select free items, but I had no idea what that meant. I tried calling customer service, but after a long wait, I was informed I was 10th in the queue. Since the department I called wouldn't have helped anyway, I hung up. It seemed like a PR stunt designed to make obtaining anything impossible.
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South West Water provides drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset.