There is something seriously systemic wrong with SW water. All I wanted to do is inform them of a change of address. Apparently that is too simple. On a watts app call I was told the meter was in the garden. It isn't, and there is no garden, which I knew to be the case. He then kept messaging me for three hours about meter readings even after I'd told him several times I was not well enough to continue the unnecessarily stressful conversation at that point and get back to them later. He still kept sending me messages against my wishes. In the end I had to block him as he was just harassing me and didn't listen. This was merely me trying to change address!!! Previous time I spoke to SW water they told me I'd have to lift a manhole cover and they know I'm disabled!!
Obviously I shall be raising a complaint with them and speaking to manager as it's not acceptable but what I've come to expect from their staff. They seem to think that if they harass you and are as obstructive/ unreasonable as possible yet add the words ' I'm sincerely sorry' or ' I sincerely understand ' on the end of all their ridiculous advice and comments it somehow mitigates their unacceptable customer services. Actually it's worth not living in the south west just to avoid this lot, it can feel like they enjoy upsetting their customers, their training must be terrible
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South West Water provides drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset.