On December 4th, 2025, I placed and paid for an order that included a filament dryer and filament. After payment, the order never became trackable, so a week later I contacted customer support to ask why my shipment could not be tracked and when it was expected to arrive.Only then was I informed that the items were out of stock and would not be available for at least a month — something that was never mentioned at the time of purchase.I asked for either a refund or immediate shipment of the products I originally ordered. Instead, the company sent me a different filament dryer, without stating its model and without my consent.The issue with the filament remains unresolved: instead of processing a refund (especially after I clearly stated that I do not wish to continue dealing with such “service”), support keeps asking whether I want my money back.Unfortunately, my experience with SOVOL3D shows a complete lack of transparency, responsibility, and customer care. I do not recommend this company and will not be dealing with them again.
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Find high quality 3D Printers, its parts accessories and filaments at Sovol. We offers the affordable price, free shipping and top rated customer service.
