Unlike others, I'm relatively content with the printers themselves. They are "old school" 3d printers, and they assume a level of customer competence that people aren't expecting. But.... the customer service and lack of basic integrity (tell the truth and keep your promises) displayed by this company are a huge problem.For example, recently I ordered a new toolhead for one of my printers. I could have ordered it from a US distributors, but the Sovol website was a couple of dollars cheaper and they CLAIMED on their website they would ship from the United States. It turns out that the website was a lie, and they had no intention of shipping from the United States. They shipped the part from China, and of course the shipping company (4px) lost it. This is all bad enough. It is a basic expectation that a vendor will tell the truth and keep their promises. But Sovol didn't do this.Then, when I complained, Sovol made no sincere effort to address the issue. They completely refused to engage with the point that they had promised to ship from the United States, falsely claimed that I should receive my order within 7 business days, and when that didn't happen they continued to refuse to refund my money. It finally took complaints to PayPal, public complaints on every relevant social media platform, and many emails to Sovol to get a refund.This is unfortunate, because I really do like their products. But I'll pay more and just buy a Voron kit before I deal with them ever again.
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Find high quality 3D Printers, its parts accessories and filaments at Sovol. We offers the affordable price, free shipping and top rated customer service.
