Wow, where do i start...initially this company 'seemed' to be alright, I had Simon come out October 21st to measure and decide on designs and colours. I paid my deposit and was paying the rest on a 2 year interest free credit. I was then told that my windows would be fitted 7-8 max 🤣🤣 I contacted Simon on 25th November for an update, unfortunately he was off sick and told me to contact the office which i did to be fobbed off saying the windows had been delayed until the first week on Jan...Christmas came and went, since then I have rang a mobile number, no reply...numerous messages to Emily, she says that fitting is being booked in, so gave dates that were convenient for me, then in the next breath she told me the windows weren't here yet....what??? Lots of messages from my end, but very little communication received, so I contacted Simon who told me "they got rid if me whilst i was on the sick' He was absolutely horrified that my windows still haven't been fitted and this is an ongoing situation. I have asked for my deposit back, but as I signed the agreement I was told that wasn't possible! 🤬 I signed the agreement with the intention that they would fulfill their side of the agreement! 😂😂 I was then told that Ryan (whoever he is) would be contacting me...Nope, that hasn't happened, then told her is 'away' until the beginning of February....what an absolute shit show...I have lost approx £1500 in room letting...stay well clear of this company. Next move Trading Standards and Martin Lewis..Don't promise a service you can't provide, absolutely unbelievable that this company can continue to trade!
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