Review Time
Do not use!!!!!
This company is run so badly , the owner does not care about customers or fitters. He will take your money and then promise you the world and never get back to you.
Please read reviews before ordering from this shit show of a company
Please do not use still waiting for windows to be installed since survey carried out in September did have bi folding doors fitted but difficult to open and shut and was meant to come back and seal.Simon informed me he would be fitting all but went off sick for months now been sacked and replaced by Ryan who has been promising me for weeks he would sort the windows out in his words ‘sod it I will come and do them myself” no show as now also off sick.Actually not going to even bother raising my blood pressure with this worse then useless complete car crash of a company.
My Order of 3 Doors. Quoted one price then charged a dearer price. I should have checked.
Absolute Joke from start to finish.
Eventually delivery and fitting date came: got a call van broken down we can fit next week?? i asked them to hire a van i just got the run around. 1 week later Tuesday 3rd February 2026. They turned up at 2pm when was expecting at 9am. They were a crew from another company who had never worked for this company before. They had to go to 2 differnet places to collect my doors. Front door was ok as requested, other 2 doors half glazed ( glass was not available ?) I ordered 5th December and was told they was ready early January. ok so then i asked for front door to open opposite side GREAT and others to be as they was origionally. I recieved one for the back door opening inwards unstead of out! they had already removed my door before we was aware and we was furious, we was then told we had requested this but we had not signed anything to the sort and when the owner sent me over the order it had been manually changed from the copy i had received by email. Anyway we had no choice but to accept this and it was Bogged to fit but was hitting my oiler Pipes so i got a quotation from the com[any who had just fitted my boiler and they quoted me £100 to move pipe. Door company were not happy i wish i could put photos on here. Anyway third attempt of sorting my order Tony came and was to finish off doors cement base corners and finish the doors off with trims and fit cat flaps as i had requested and they were on our order form. He asked did i want them to the side or in middle ? and i said middle please. I was busy and i came back and he put the Cat flaps half of the way up the door in the middle. I have a cat not a tiger there is no way he will reach then. i believe this was done malliciously as we had been arguing still about the £100. My large Labradors can just reach them to put their heads through thats how high they have fitted them, total joke. He looked at me and said i have been fitting these for over 10 years this is where they go !!!! my cat cannot reach them to use and there is a big drop the other side. i am aware cats will climb but come on !! now they have told me i should pay the £100 for Pipe move and unless i pay them i cannot have my guarantee paperwork. Please do not use them it will be a huge mistake for you.
S O Doors fitted a new door for us yesterday. So pleased with it. Whole process from speaking to Karen through to Darren putting it in for us took less than 4 weeks. Superb communication. We could't be happier, we saved for the door for a year. So glad we delt with this company.
My Order of 3 Doors. Quoted one price then charged a dearer price. I should have checked.Absolute Joke from start to finish. Eventually delivery and fitting date came: got a call van broken down we can fit next week?? i asked them to hire a van i just got the run around. 1 week later Tuesday 3rd February 2026. They turned up at 2pm when was expecting at 9am. They were a crew from another company who had never worked for this company before. They had to go to 2 differnet places to collect my doors. Front door was ok as requested, other 2 doors half glazed ( glass was not available ?) I ordered 5th December and was told they was ready early January. ok so then i asked for front door to open opposite side GREAT and others to be as they was origionally. I recieved one for the back door opening inwards unstead of out! they had already removed my door before we was aware and we was furious, we was then told we had requested this but we had not signed anything to the sort and when the owner sent me over the order it had been manually changed from the copy i had received by email. Anyway we had no choice but to accept this and it was Bogged to fit but was hitting my oiler Pipes so i got a quotation from the com[any who had just fitted my boiler and they quoted me £100 to move pipe. Door company were not happy i wish i could put photos on here. Anyway third attempt of sorting my order Tony came and was to finish off doors cement base corners and finish the doors off with trims and fit cat flaps as i had requested and they were on our order form. He asked did i want them to the side or in middle ? and i said middle please. I was busy and i came back and he put the Cat flaps half of the way up the door in the middle. I have a cat not a tiger there is no way he will reach then. i believe this was done malliciously as we had been arguing still about the £100. My large Labradors can just reach them to put their heads through thats how high they have fitted them, total joke. He looked at me and said i have been fitting these for over 10 years this is where they go !!!! my cat cannot reach them to use and there is a big drop the other side. i am aware cats will climb but come on !! now they have told me i should pay the £100 for Pipe move and unless i pay them i cannot have my guarantee paperwork. Please do not use them it will be a huge mistake for you.
No complaints procedure, which is a regulatory requirement. Email addresses provided do not exist. Blocked/ignored on social media and the contact email address on their website doesn’t exist. Window fitted is now leaking, the fourth issue I have had in less than a few months. Avoid this company!
Wow, where do i start...initially this company 'seemed' to be alright, I had Simon come out October 21st to measure and decide on designs and colours. I paid my deposit and was paying the rest on a 2 year interest free credit. I was then told that my windows would be fitted 7-8 max 🤣🤣 I contacted Simon on 25th November for an update, unfortunately he was off sick and told me to contact the office which i did to be fobbed off saying the windows had been delayed until the first week on Jan...Christmas came and went, since then I have rang a mobile number, no reply...numerous messages to Emily, she says that fitting is being booked in, so gave dates that were convenient for me, then in the next breath she told me the windows weren't here yet....what??? Lots of messages from my end, but very little communication received, so I contacted Simon who told me "they got rid if me whilst i was on the sick' He was absolutely horrified that my windows still haven't been fitted and this is an ongoing situation. I have asked for my deposit back, but as I signed the agreement I was told that wasn't possible! 🤬 I signed the agreement with the intention that they would fulfill their side of the agreement! 😂😂 I was then told that Ryan (whoever he is) would be contacting me...Nope, that hasn't happened, then told her is 'away' until the beginning of February....what an absolute shit show...I have lost approx £1500 in room letting...stay well clear of this company. Next move Trading Standards and Martin Lewis..Don't promise a service you can't provide, absolutely unbelievable that this company can continue to trade!
DO NOT USE THIS COMPANY!They are the worst company I have ever come across. They took 3 months to fix the issues and after 3 failed door fittings due to measuring errors they then promised a refund which they now refuse. Chips were in glass windows and again took over 8 weeks to rectify. The owner is rude, they ignore you and make you feel like you're the problem! After spending over £6k with this company they treated us like dirt. I will never ever use them again and feel people need to know this so they don't make the same mistake.For your own sanity, stay away!!
Awful experience with SO WindowsI came across SO Windows online and contacted them for a quotation for windows and doors. In hindsight, this was a mistake. I had already seen a review online raising concerns about their professionalism. When I queried this, I was told it was a misunderstanding and that the review was being removed.Initially, communication was good. They responded quickly and arranged a survey, which took place on 10th November 2025. I was informed that installation would take approximately four weeks.However, I did not receive the window measurements until 16th December, over five weeks after the survey — around the time I would have expected installation to be happening. At that point, I was then informed that installation would be end of January or early February, almost three months after the survey. This was completely unacceptable.From 17th December onwards, I repeatedly chased for a confirmed installation date. Each time I was told I would receive it “today”, yet no call or message ever followed.During this period, I also asked whether one of the windows could be shortened by 20cm. I was told this was not possible because the windows had already been manufactured. However, despite this claim, they still could not provide an installation date. If the windows were already manufactured, why were they not being installed?Overall, this has been an exhausting and frustrating experience. I have had to chase them constantly for basic information. Their lack of professionalism and inability to meet or manage timelines is alarming. How they track or meet internal KPIs is beyond me — assuming they even have any.Another warning sign I should not have overlooked is that they do not have a landline, only a mobile number.This has been a complete waste of time and energy. I hope this review helps others avoid the same experience.
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