Awful experience with SO WindowsI came across SO Windows online and contacted them for a quotation for windows and doors. In hindsight, this was a mistake. I had already seen a review online raising concerns about their professionalism. When I queried this, I was told it was a misunderstanding and that the review was being removed.Initially, communication was good. They responded quickly and arranged a survey, which took place on 10th November 2025. I was informed that installation would take approximately four weeks.However, I did not receive the window measurements until 16th December, over five weeks after the survey — around the time I would have expected installation to be happening. At that point, I was then informed that installation would be end of January or early February, almost three months after the survey. This was completely unacceptable.From 17th December onwards, I repeatedly chased for a confirmed installation date. Each time I was told I would receive it “today”, yet no call or message ever followed.During this period, I also asked whether one of the windows could be shortened by 20cm. I was told this was not possible because the windows had already been manufactured. However, despite this claim, they still could not provide an installation date. If the windows were already manufactured, why were they not being installed?Overall, this has been an exhausting and frustrating experience. I have had to chase them constantly for basic information. Their lack of professionalism and inability to meet or manage timelines is alarming. How they track or meet internal KPIs is beyond me — assuming they even have any.Another warning sign I should not have overlooked is that they do not have a landline, only a mobile number.This has been a complete waste of time and energy. I hope this review helps others avoid the same experience.
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