sp-spareparts.com

3.9
3.9 Based on 73 reviews

Next-Generation distribution of spare parts to empower your business. We share expertise with competitive products....

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Bryony Sanders
WORST SERVICE EVER AND UNRELIABLE SUPPLIER

I ordered 4 bearings, finally in 9 days I got 2 of them and other 2 are missing. The two I didn't get I paid $1750 US and the two I got I paid $60 US. I tried to contact the company, but nobody answered the phone. I sent an email and contacted through the site, but they respond with "customer service will contact you". Finally I've got an answer that my order was shipped in 2 parcels and by tracking info I GOT THE BOTH PARCELS! SO IT'S LIKE I LIED ABOUT NOT GETTING MY ORDER! FINALLY SOMEONE SENT ME A TRACKING NUMBER FOR DHL AND I CHECKED THEIR SITE AND FOUND OUT THAT MY PARCEL WAS OUT FOR DELIVERY THREE (!!!!) DAYS IN A RAW, BUT NEVER DELIVERED. IT MEANS THAT THEY NOT ONLY DIDN'T SEND ME A TRACKING INFO, THEY DIDN'T PROVIDE MY INFO TO DHL AND MY PARCEL WAS STUCK SOMEWHERE! I COULD LOSE MY MONEY BECAUSE OF THEIR STUPIDITY!!!!! WORST SERVICE EVER!!!!! DON'T TRUST THEM!!!!!! I TOLD THEM THAT I WILL LEAVE THEM A VERY BAD REVIEW AND BAD RATING, BUT THEY KEPT SENDING THE SAME EMAILS IN THE SAME WORDS, PRETENDING LIKE THEY WORK ON YOUR PROBLEM AND TRYING TO SOLVE IT. THEIR OFFICE IN DUBLIN, BUT ONE PARCEL CAME FROM GERMANY AND THE OTHER ONE (THAT DHL DELIVERED) FROM SLOVENIA. THEY DON'T HAVE STOCK, THEY HAVE VERY POOR CUSTOMER SERVICE, THEY ARE VERY UNRELIABLE!!!

1
Date of experience: Apr 27, 2023

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