Review Time
I did business with them last year with great prompt shipment and results. However, I placed an order with them over a week ago for a customer who needed the parts within a week. Order number 26PINV052453. Parts were in stock and supposed to ship to US in 1-3 days. Still says in process. Now been 10 days. Even paid extra for expedited shipping. Chat couldn’t help. Only could tell me what I could see on line for myself. US phone person was useless as well. Chat told me to send an email so I did. 3 days have gone by. No response. Sent a follow up email. No response. I called direct to Europe and got a robot who said no one was available. So they took my money and looks like they scammed me. Can’t believe it. They seem like a legit company but I can’t get any answers about my order. My customer still needs the parts! Does anyone care? How can anyone run a business like that?
I placed an order on January 2nd, 2026, selecting express shipping (24-72 hours). The stated processing time is 0-1 day, yet I still haven't received the item or any shipping confirmation. The support team initially responded but has since become unresponsive. I requested a refund, but it has not been processed, and I haven't received any updates. I'm concerned about losing my money; I should have looked into this service more thoroughly. When I called, they claimed they couldn’t find any orders or refunds, stating they would 'forward' my request to another department. I hope to recover my money; otherwise, I'll have to absorb the cost myself.
I placed an order on January 2nd, 2026, and paid for express shipping (24-72 hours). The processing time is stated as 0-1 day, yet I still haven't received the item or any shipping confirmation. The support team only responded once to my inquiry and hasn't replied since. I've requested a refund, but it hasn't been issued, and there's been no follow-up. I'm worried about losing my money; I wish I had researched this service better. When I called, they said they couldn’t locate any orders or refunds and would 'forward' my request to another department for follow-up. I hope to get my money back; otherwise, I’ll have to cover the cost myself.
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