I placed an order on 2nd Dec. The website tracker indicated it was shipped on the 8th Dec. I still have not received it as of 22nd December. After reaching out to the company for updates, I was provided with a tracking number over a week ago, which showed it was with a delivery service. I contacted them, assuming the parcel was delayed, only to be informed they hadn't received it yet. I understand the holiday season is busy, but there should be no reason they haven't even received the parcel that was supposedly dispatched on the 8th. Additionally, the lack of communication has been unacceptable; if it weren't for some other positive reviews, I would think I had been scammed. I even replied to their latest email to file a complaint and explain my concerns, but received a generic response that was a word-for-word copy of the initial tracking email. This indicates they aren't even addressing the queries, and the responses appear to be automated. I'm extremely dissatisfied with this purchase and the service.
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