The staff is friendly and responsive. However, the facility is not well maintained. The rear stairwell is in poor condition and serves as our main entry point. It wasn't painted during renovations and is rarely cleaned. There's often food and trash in the stairwell, which needs regular cleaning and painting. Our location is the only one I've visited where the guest entry is not visible to the receptionist. My guests often complain about the difficulty in accessing the building, especially when standing in the rain trying to find their way in. This could easily be resolved by relocating the access point.
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