It is embarrassing! I have never ever heard of an embassy this incompetent, First the website gives you nothing. Over the phone is even worst because they solve nothing and they send you back to their website which I mentioned earlier is BAD! Trying to renew something? Just buy a ticket to Spain and get it done over there. It will be quicker. I cannot express how much of a POOR work this people does and to have to rely on them for this sort of important things is absurd and ridiculous! No links on their site to take you to the renew portal for your documents. They are just there to tell you what you need to bring and that is about it. SHAME!
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