I am deeply disappointed with the service I received during a time of great personal distress. I recently lost an immediate family member and needed my passport back urgently(Without visa) to attend the funeral. Despite repeatedly calling and emailing, I was told to wait for a cancellation form, which I finally received only after several days of follow-up.Even after submitting the form, I was informed that it would take a minimum of another 3-4 working days for my passport to be returned even though i already waited days for them to send me just the cancellation form—completely disregarding the urgency of my situation. When someone emphasizes that their need is urgent, it should be treated as such, especially in cases involving family emergencies and grief.The lack of empathy and efficiency was shocking, and I felt abandoned in one of the most difficult times of my life. This experience has left me feeling frustrated and heartbroken. I sincerely hope no one else has to go through such an ordeal.
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