This is an ongoing saga started in September 2024, in which Spamedica’s ‘unmanaged’ surgeon (now on performance improvement plan), verbally intimidated and shouted at the patient. Although clearly in a bad mood, he continued to operate. As a direct consequence significant internal injury was caused to the eye. A lead surgeon in at a different hospital provided excellent emergency treatment and saved the sight in the eye.Despite their acknowledgment of multiple significant failings to manage the surgeon and protect patients from abuse, plus bullying of the surgical team, Spamedica have dragged on a review of the issue and offered an insulting £200 as compensation. The compensation was for being put on beta blockers, diuretics, house bound for a week and a series of additional appointments to check if sight had been lost.All of this was avoidable if Spamedica management had monitored the surgeon’s performance. The trauma was inflicted at the Team Valley Gateshead hospital. The excellent emergency support was at the Silverlink hospital.
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SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy. See more
