I used this car-sharing service regularly without issues until this incident. I was charged a smoking fee based solely on automated sensor readings, even though I don't smoke and didn't use any smoking products in the vehicle. When I reached out to the support team, their response was based only on generic terms and internal data, lacking any real review of my case or explanation of how sensor accuracy is verified. The fine was deducted automatically, leaving no real way to dispute it. As a customer, I'm very concerned about transparency, accountability, and the absence of human review in situations that financially impact users. If you choose this service, be aware that penalties can be applied automatically, and contesting them may not result in a fair assessment.
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