Review Time
I registered and uploaded my Canadian driver license along with an International Driver Permit. After hours of waiting for document approval, the system indicated it was unsupported. I never received a refund for my registration fee, and now I plan to file a complaint with local authorities about this matter.
I used this car-sharing service regularly without issues until this incident. I was charged a smoking fee based solely on automated sensor readings, even though I don't smoke and didn't use any smoking products in the vehicle. When I reached out to the support team, their response was based only on generic terms and internal data, lacking any real review of my case or explanation of how sensor accuracy is verified. The fine was deducted automatically, leaving no real way to dispute it. As a customer, I'm very concerned about transparency, accountability, and the absence of human review in situations that financially impact users. If you choose this service, be aware that penalties can be applied automatically, and contesting them may not result in a fair assessment.
I registered and uploaded my Canadian driver license along with an International Driver Permit. After waiting several hours for document approval, the system indicated that it was unsupported. I never received a refund for my registration fee. Now, I intend to file a complaint with local authorities about this issue.
I have been using this service for over two years. Sometimes the vehicles are not in great condition. If you need assistance from customer care over the phone, it may take time to reach someone. However, contacting them via email is helpful. Their strength lies in having numerous cars available throughout the city.
I live in the city and frequently use this service. The app functions well, the cars are generally clean, and they are readily available. I recently made a mistake by canceling a full day rental after my first drive, resulting in paying twice for the day. Nevertheless, the support team was friendly and issued me a credit in the app.
I've utilized this service regularly over the past two years (about once a week) and have rarely encountered issues. Whenever a problem arose, the support team was quick to resolve it. The cars are typically in good condition and clean, and I find the pricing reasonable. I'm unsure why there are so many negative reviews, given my positive experiences.
I am very disappointed with the conduct of this service. Despite being a loyal customer since its inception, my registration was suddenly canceled without notice or explanation. To make matters worse, they are now asking for additional payment for a new registration. This behavior is unprofessional and raises serious concerns about the company's integrity and respect for loyal customers. Such actions reflect poorly on their commitment to ethical business practices. I do not recommend this service.
🚫 I paid the registration fee but never received a refund! They rejected my EU-recognized driving license, promised a refund, and then ignored my inquiries for weeks. The responses I received were rude, and there was no accountability. It feels like a scam. I advise against using this app! ⚠️
The app functions well, but the service is lacking. I spent an hour this morning searching for the car I had booked on two streets in the city, only to give up in frustration. The car locations do not match what is shown in the app.
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