sparkasse.de

NEVER USE THIS BANK. NEVER

NEVER USE THIS BANK NEVER EVER. I have been using Sparrkasse for 3 years and its the absolute SHITTIEST WORST MOST TERRIBLE bank in the world.they never answer emails and when they do its months later, they take uncessary fees from your account all the time without telling you why they took them. I submitted a request to close my account in November emailed them and called them and they said ok. so i thought they closed the account and now in january 2 months later i find out that i have 10 EUROS minus in my account because they didnt close it in time. Also to close my account i have to 5 Euro ?? Why ?? They never mentionned this when i opened the account, they never tell you the full fees you have to pay. Also which is the worst part is i opened a student account and they said its 100 percent free of charges, so basically i dont pay any monthly fees until 2 years later , so normally i set up a reminder for the specific date when i have to close my account to not pay monthly fees because i wanted an account free of fees. And guess what, 1 year later only i realized that they started taking fees ???? Without even emailing me or calling me to inform me or anything, just like that they take money and you cant say anything about it. And when i called them they said its because i reached the age of 26 or something???? Even though nobody ever told me this when i opened the account at the sparrkasse store, i asked them many times to confirm are there any fees, they said no there are no fees. Let alone the terrible customer service, i dont speak german well, so the minute they hear me talking in english they fake not hearing me and they hang up in my face just to not speak in english. One time i needed money and i was locked out of my account and i couldnt access it for weeks and nobody in Sparrkasse wanted to fix it in time, they just keep asking you to send more and more emails and letters and phone calls, when you just want to access your OWN account and your OWN money. Unbelievable.Anyways WORST BANK, BIGGEST SCAM. Only use this bank if you want to throw your money out of the window every month.

Date of experience: Jan 26, 2026