After my latest experience, it turns out the real issue isn’t just Walmart Grocery Delivery… it’s the company actually doing the shopping and delivering it — Spark.Apparently with Spark, the same person is responsible for shopping your order and delivering it, which explains a lot about why certain items never seem to arrive correctly.Take my repeated attempts to order Blue Bell ice cream. Sounds simple enough. Except the shoppers we’ve had claim they don’t speak or read English, which makes ordering specific items nearly impossible. Instead of reading the labels, it seems like they are just grabbing containers based on the color. Every order becomes a surprise flavor roulette. The last mystery flavor that showed up was bread pudding ice cream, which I didn’t even know existed. I will say… it was memorable, just definitely not what I ordered.Then comes the delivery portion of the adventure.You can watch the tracking map and see your groceries go on what can only be described as a tour of the city before reaching your house. In my case the driver sat on the side of the road for fifteen minutes, then another “stop” for about twenty minutes, and then another stop near McDonald’s, all while my frozen groceries and ice cream were presumably just sitting in the car.After watching this for over an hour — including the driver driving away from my house instead of toward it — I sent a simple message through the chat asking how the frozen food and ice cream were being kept cold during all these stops.No answer.When the driver finally arrived, I politely asked the same question in person. Instead of an explanation, she immediately yelled “NO!”I said, “No what?”She yelled even louder — “NO!”That was the entire conversation.Meanwhile I had tipped twenty percent, watched the driver wander all over town nowhere near my house, and waited over an hour while frozen groceries slowly turned into room-temperature dairy soup.Between the incorrect items being shopped, frozen foods melting during long delivery detours, and being yelled at for asking a basic question, this whole experience is completely unacceptable.So if you’re looking for a fun way to burn $200 on groceries, Spark delivery might be the service for you.Personally, next time I’ll just go to the store myself. At least the ice cream has a fighting chance of staying frozen.
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