I am experiencing a serious and ongoing issue with my Spark Driver account that has not been resolved for over one year.
Customer support representatives have confirmed multiple times that my identity is verified in their system. I have submitted all required documents, including my ID and Social Security Number, and when I contact support, they confirm that my account belongs to me and is verified.
However, the Spark Driver application still shows that my account is not verified, and as a result, my account remains inactive and unusable.
This creates a clear contradiction between the support system and the application itself. When I ask for help, representatives state that they do not have the authority to activate my account or escalate the issue to a higher department. I have also been denied requests to speak with a supervisor.
This situation strongly suggests that my account is stuck in a system error or internal verification conflict, and no one has taken responsibility to resolve it.
I have done everything required from my side. I have verified my identity, provided all documents, and contacted support multiple times. Despite this, I am still unable to access or use my account.
I am requesting immediate escalation of my case to a technical or higher-level team who can manually review and activate my account.
If this issue is not resolved, I will continue escalating this matter through formal complaints and regulatory channels.
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