I received a voucher for spa experiences, but accidentally ended up on a different platform. When I tried to book, the voucher didn't work, but I proceeded with the reservation. Upon realizing my mistake, I emailed to cancel but received no acknowledgment. I called during business hours to cancel, and despite doing it within 24 hours, I was charged £25. I recognize my error, but a bit of goodwill would have been appreciated! This experience ensures I won't use this service again and I will recommend alternatives to others. Poor marketing on your part.
Claim your business profile now and gain access to all features and respond to customer reviews.
The leading central reservations & advice service for UK spas. Our easy to use website helps you to quickly find your perfect spa experience combined with our best price guarantee you can be confident of the BEST prices booking with us.
