I received a voucher for spa breaks as a gift, but while browsing online, I mistakenly went to a different platform. When I tried to book, the voucher didn't work, but I made the reservation for a spa day with a friend anyway. After realizing my mistake, I emailed to cancel but got no confirmation. I called during their hours to cancel, and despite doing so within 24 hours, I was charged £25. I acknowledge my mistake, but a gesture of goodwill would have been nice! This experience has led me to avoid this service in the future and recommend alternatives to others. Poor marketing on your part.
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