What stems my frustrations and leads me to write a review is that the same customer service experiences that resulting losses to business because of the staff's poor knowledge to their job.
Two weeks gone for the back and forth to resolve a straightforward renewal issue, talking with multiple members but they are not even reviewing well at least to read but haven't. How can they assist the client efficiently when these team doesn't take ownership. No solution. No accountability.
Both poor processes on license and visa impacted business losses because of unnecessary delays and dis-oriented people.
If the staff are well equipped and knowledgeable of their job, the processes would be simplified but the staff's structure is a failure to provide efficient support to entrepreneurs.
SPC - The senior management has to intervene and do audit for the CSR's service. The system has to be fixed and the people should be knowledgeable to their job.
SPC management please fix your CSR structure to put knowledgeable people who has initiatives at least know how to read carefully and understand. It's highly costly for us - a small entrepreneurs incurred losses due to inefficient team you kept.
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