These idiots...I switched over to their stupid 4G service, NEVER GOT THE $$$ CREDIT WE WERE OFFERED ON THE WEBSITE FOR STAYING WITH THIS PHONE PROVIDER. A few weeks in, my texts STOPPED SENDING TO ALL CONTACTS. Tried everything to get it to sync up as it showed them being sent with timestamps on my end. 3 different calls to customer service, all over 30 mins of them trying to trouble shoot (it took me 3 days to even get ahold of a customer service rep as "we are experiencing higher than usual call volume" and "call back later" no matter WHAT time of day you call), a BOOKED appointment by one of their service people, an indian woman, confirmed that they would be calling me within 24 hours to fix this so I can use my phone again, I pay $50 a month for this, which is higher than anyone I know who pays for a phone...NO ONE HAS CALLED ME YET TO FIX THIS, WITH A SCHEDULED APPOINTMENT NOT HAPPENING 3 DAYS AGO. I waited ALL day at my house for this call. My plan is set to expire in 3 days, I intuitively got the Lucky mobile sim sent to me at the beginning of this nightmare switch from 3G to 4G as could never pay online to top up my phone, always had to trek on down to the only 711 in a valley with 70 thousand people in it... so I WILL end the Speakout "service" aka SCAM and be moving on to Lucky. NEVER get a Speakout phone plan. THEY ARE A SCAM and I predict them shutting down sooner than later.
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