Review Time
Speakout is worst service provider company having no customer service, it never connects your call to customer care centre, after hearing all thr options it asks to call back later every time you try to connect.
Not only, I had been using yearly plan and had $789.00 balance in February and in March it was set to zero for no reason and even I was not informed. I came to know when I had no service, since I had been using this for many years and wanted to keep this numner so I recharged my account and switched to other carrier.
They are really crooks, do not even think of getting service from this company, no customer care service, limited service, expensive plans and no respect for customers.
I usually do not write reviews, but I have been so much disappointed with this company, I not only lost my money but also wasted my time to get solution of issue but never connected to customer care. and finally switched to other carrier.
Stay away from this corrupt company.
My airtime was set to zero. I wanted to transfer my number to other provider, so I bought a new SIM card for their new network intending to activate my existing number first, but their online page never worked. I called their customer service, but can never go through. It wasted my money and a lot of time!
Total ripoff... the migration was a nightmare. I had no service for 3 of the 4 weeks...numerous attempts to phone, email, fill out contact us forms online resulted in nothing. No response. Why are customers forced to top up a minimum of $25 at a time? We are being overcharged ...I went with Chatr because Freedom could not port my number!!! so far so good...signal strong, zero dropped calls data works as expected...inconsistent with Speak Out. 1 bar service at best 2 bars...Data was in and out...unable to make or receive phone calls for 3 weeks...pathetic service I complained to CRTC and twice now, they email me back saying sorry for the delay they have escalated the complaint but still waiting...not surprised. I am sure many are filing complaints. If anyone wants to start a class action case I am on board. They even made it difficult to port my number over, cutting my service a day before plan expires so I'm forced to top up more that I should have to to have active service restored just to be able to cancel...Freedom mobile told me it takes 2 weeks to port. Remind them that your phone number is your account number include your IMEI and password (PS) Speakout blocks the easy check feature so you have to do it physically...I have a Pixel 10 ...no one else makes it this difficult. I am out my balance , my time, my service, almost lost my number...Still waiting on CRTC ...SpeakOut are unethical crooks...good riddance. I will never return, even if they offer me a years free service. Go to hell. Avoid...You have been warned!!!
Speakout is worst service provider company having no customer service, it never connects your call to customer care centre, after hearing all thr options it asks to call back later every time you try to connect.Not only, I had been using yearly plan and had $789.00 balance in February and in March it was set to zero for no reason and even I was not informed. I came to know when I had no service, since I had been using this for many years and wanted to keep this numner so I recharged my account and switched to other carrier.They are really crooks, do not even think of getting service from this company, no customer care service, limited service, expensive plans and no respect for customers.I usually do not write reviews, but I have been so much disappointed with this company, I not only lost my money but also wasted my time to get solution of issue but never connected to customer care. and finally switched to other carrier.Stay away from this corrupt company.
Be aware of this garbage company, 1)you can only buy $25, $35, ...$100 airtime, 2)My plan is $19 monthly, they charged me $29 each month.3) when purchasing airtime, they charged 13% tax, when they deducted monthly, they charged 13% again.4) No reply from the support.Stay away
They are absolute crooks ,they didnt honor my 1 year 25$ 365 day plan, was supposed to be good until Aug 2026. With their new setup am trying to use up my 15.40 balance but they have rigged it so its impossible to use it and leave the crooks in rear view mirror. I added 25$ to try and use up my balance, now at 40.40 , the 19.99 a month was only option to choose, I dont believe it will cover 19.99 twice and they have cheated me. They wont answer phone or even polite emails, absolute crooks should be in prison
I have a yearly contract with Speakout7Eleven and only periodically check my account. I recently logged in to check my account only to see a red notice that the balance in my account was zero. The message also stated that I need to contact them in order to get a new SIM card. WT*! I had no prior warning of this. I immediately contacted them via email regarding my balance but have not heard back so far. From my research on Reddit, it appears that 7Eleven is forcing their customers into a monthly plan. If this is what is happening without proper notice to their customers ahead of time, then 7Eleven has acted in an unethical and downright sneaky way. If no meaningful response is received within the next day or so, I will be make a formal complaint with the CRTC.
This used to be a decent Pay-as-You-Go provider but then I am not sure what happened. I believe they may have sold as they no longer offer that plan.Since I took to long to transfer or change plans I had to purchase a new SIM card, came home and purchased a one month plan, just so my phone was active and I could get my number released to change providers. Next thing I knew it the next day I receive an email from ZTAR MOBILE, out of Austin Texas saying my "plan was cancelled because we did not have enough stock to fulfill your order and your payment has not yet been refunded." What a load of garbage!DO NOT PURCHASE ANY PLANS FROM 7ELEVEN SPEAKOUT OR THIS ZTAR MOBILE.I am waiting for my refund plus I told them they need to refund me the SIM card I paid for as well.Pathetic company!
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