A few years ago I bought a 7 eleven speakout SIM card, which I top up online; no plan, pay-per-use. This is for a mobile phone that I only use for in-town driving, to make infrequent urgent calls (lost: directions, flat tire: tow-truck, etc.). When I went to top-up my account online, which must be done yearly to keep rollover account money and phone number from expiring, all these things occurred:1) my account, which should have about $50 in it, was at zero. 2) when I correctly (and repeatedly) entered all my information, including bank card confirmation, an error message prompted me to call.3) Several calls over two days to their customer service number from both my home phone and mobile, and their 611 mobile number, resulted in a long automated message that hangs up after redirecting to a auto message that says they are "busy, call back later," no matter what department extension number I entered. The *711# to check account balance would also hang up on me.4) I left several emails explaining the problem, using their online email form, without a single response, despite the message that promises a reply after submitting that email.7 eleven speakout offers a cheap service initially, but beware, lest you also be robbed of your account, money and phone number by bad, automated "customer service" as described above. Problems cannot be resolved without real people. Moving forward, I plan to pay significantly more to another mobile company, who has proven good customer service by real people: T-Mobile Prepaid Department $10 month for 2gig data using their Franklin wifi hotspot box, paired with iPlum, a VoIP app. This is what I've done for international traveling, and I'll try using it locally now, as well.
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