They have a website for account access, which is nice enough. However, it appears that the website allowed me to load money onto an invalid SIM/phone number. This would be fine if it were possible to reach customer support to ask them to reverse the charges. However, dialing customer support across two different days consistently results in a message saying "we are experiencing high call volumes", after which their support line hangs-up (ie, not even the option to wait in a queue). This, combined with other observations trying to contact them, leaves me with a summary of: very poor customer service.
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