I bought a scarifier, and on the second use, all the tines broke off the cassette. I initially thought it was my fault since it was set low to remove lawn moss. I tried to buy a replacement cassette and was directed to a service provider. I purchased a replacement (the unit was less than 6 months old), but it was the wrong size and didn’t fit. After contacting them again, they sent me another, which also didn’t fit. I shared my experience with both the company and the service provider, but now both are ignoring my requests for help. Terrible after-sales service.
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For over 250 years, generations of British people have trusted the lasting performance and great results they achieve with Neill Tools high quality garden, contractor and hand tools. By combining our great tradition with the latest technologies, and by...
