The experience at the local branch was truly disappointing. The optician made significant errors during my eye test, prescribing glasses based on incorrect measurements, which caused me dizziness. Despite this clear mistake, there was no refund or apology offered; instead, I was told that eye measurements could be subjective. This reasoning is baffling when precision is crucial for customer comfort. Such poor service and lack of accountability are unacceptable. The manager I spoke with did not assist me and instead dismissed my concerns.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
