Take a cup of tea - so you can sit back and read the full story.I used to be registered at the North Bridge shop of Specsavers in Edinburgh. When I went for a check up in January 2024, they 'forgot' to mention that the shop moved, so it had caused me a delay in getting there - and far more inconvenience compared to where they used to be.As my vision changed / deteriorated, I went back in October 2025. I was told I'd probably need new glasses. So they set me up with one assistant whose communication was not the best at times and I felt he kept pushing the 'sales' element of the new glasses.After about £170 short in my pocket, I left and when I was called up to say my new contact lenses and glasses were ready for testing, I asked them to send them to the Galashiels office as that was closer to me.That's probably my other mistake I had done! There eventually (after a few re-arranged times) we tested the glasses but when it came to my c.lenses, I was very disappointed, as I was given an opening time that was wrong; then when I went back to pass my registration to the Galashiels office, I was told I'd need to pay to 'exchange' the old c.lenses for the new ones, which would also cost me more on a monthly basis. None of these were mentioned to me before!So when it came to me needing simple reading glasses long my c.lenses, I decided not even to bother with them as I have no intention of paying them more than what they already collect from me on a monthly basis.A simple phrase of saying: 'Sorry' - along with a sentence of 'there might be extra costs involved' would have done a huge difference to me.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
