Was provided with glasses after having eye test but when i collected my glasses they were for driving! I already have glasses for that. Had to wait again forcthem to fix problem and collected what i thought were the cirrect glasses only to discover they were reading glasses and it was suggested i move my computer screen closer obviously this did not work and was told i would need to purchase occupational glasses and pay an extra £135! I said this was unprofessional to ask for further payment. When i called up to complain i was told by the receptionist that the optometrist assume they would work!! Making an assumption is surely not how this works?? I called again as I was not happy with this response on 10 November and spoke with one of the directors and a appointment was arranged to see a optometrist to check my prescription. Eventually it was agreed they would change my glasses for occupational ones and i would have to pay a further £32. I was also advised if they did not work i would get a full refund!! This is ridiculous!! Specsavers are supposed to provide a service and products but my experience has been the opposite!!!
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
