Appointment was fine, until the younger staff took over to take my glasses order. The deals didnt make sense.. buy one pair for £70 (originally £110) or buy one get one free (£110 for both pairs) or buy one get a second half price. I questioned the logic but staff member just laughed. I said id take buy one get one free. Upon collection I ended up with 1 pair with antiglare coating somehow. The only resolution by the manager was to return my glasses and pay an extra £40. She said they would remove the lenses and replace with non anti glare and they would order another pair. I waited long enough for the first pair. Customer service was non existent. Ophthalmologist was great although I also think they are on commission as she was trying to sell extras even at the point of having the eye test. Ill use independents from now on.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
