I decided to upgrade my NHS hearing aid to a rechargeable one and decided to go with specsavers, I chose the model and had a fitting for my ear mould Which unfortunately wasn't good enough so I had to return for a second time to get the mould re done .The hearing aid came into the shop but without the mould so I visited for a 3rd time for a fitting which was all done very well. My mould then arrived so I went for my 4th visit to fit it ,the mould was not a good fit and whistled we decided that I could try it for a few days and return to adjust it as they didn't have the equipment to do it then .So returned for a 5th visit but decided to return the mould for a refund as I was charged £60 for it and I would use my NHS mould which was much better fit with no whistling, I told the specsaver person who said that the mould was included in the price I showed them my bill of £60 and was told I should not have been charged. If I had not had a problem with the mould I would never have known about the overcharge. I did receive a refund but no apologies and I'm very disappointed with being overcharge by a supposedly trusted company.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
