specsavers.co.uk

4.5
4.5 Based on 963 reviews

Specsavers delivers high-quality, affordable optical and hearing care including home visits....

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WaRLoR18
Busy Location with Unhelpful Service

We're discussing a very crowded retail location. The staff were friendly, but unfortunately, the ladies who assisted me seemed to misplace my order and then shifted the blame onto me. It's disappointing when trying to promote a product, and the staff appear disinterested. They informed customers it would take two weeks for glasses, but mine arrived in five days without any communication from them. Overall, the experience was quite poor, and it felt like the staff would rather be anywhere else. The pricing for glasses is reasonable, but paying a premium for two pairs should include all necessary accessories. Yet, it feels like a rip-off, which is typical here.

2
Date of experience: Jan 04, 2026

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