This feedback pertains to the Loughborough branch. It was our first encounter with this service after many years with another provider, and regrettably, it was overall unsatisfactory. For my 75-year-old father's appointment, we arrived about seven minutes past the scheduled time, which was within the stated 10-minute grace period. However, we then had to wait in line just to check in. When we finally reached the desk, we were informed that the appointment had to be cancelled because we were considered 'more than 10 minutes late,' despite the delay being due to the branch's own check-in queue and not our arrival time. This felt particularly inconsistent given our prior experiences at this location. On other occasions, both my sister and I checked in on time for our own appointments but still waited 30–45 minutes to be seen. During those visits, the atmosphere seemed very hectic, indicating the branch might be operating beyond its capacity. We selected this service partly due to workplace vouchers, but in comparison to our previous provider, the service appeared less organized, less flexible, and of a lower overall standard. While the staff were friendly and professional, it seemed more like a systemic issue rather than a reflection of individual performance. I hope this feedback aids others in making an informed choice and encourages improvements in scheduling and customer flow at this location.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
