I scheduled an eye test back in December and ordered new glasses, which is where the issues began. It took 10 days for the glasses to arrive in-store, and when I requested home delivery, I was informed that wasn’t an option. However, online orders can be delivered to home. I feel I was oversold the digital driver lens for my new glasses. From the moment I put them on, I struggled to read, which was the main purpose. I was told I needed to adjust, but the reading lens was inadequate. After waiting another 10 days for replacement lenses based on new measurements, those were disregarded by the factory, and the replacements were no better. Now I'm being told that the digital driver is indeed the right lens for my needs. I've lost faith in this company and will seek a refund to go to an optician who understands what they are doing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specsavers delivers high-quality, affordable optical and hearing care including home visits.
