ABSOLUTE RUBBISH SERVICE. After complaining to the store (Redditch Sainsburys) owing to pain in my eyes from the glasses and their refusals to refund, my two messages to Head Office have not been replied to. The store passes you onto a mediator after refusing to refund so you then have to do more work signing documents, sending evidence etc. So be aware that 1) they refused to refund despite pain in both eyes (plus intimidating me and being annoyed) and 2) Head Office don't even reply, they seem to just pass it back to the store who already refused to refund your money! So now I have to do further work to try and get a refund! This company has seriously gone downhill in my experience. And please ignore any reply they make to this review saying they want to help, as they just continue to refuse to give me a refund.
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Specsavers delivers high-quality, affordable optical and hearing care including home visits.
