Specsavers home visit service left a very poor impression after their recent visit. they are based in Park Royal NW10. The 83 yr old patient i care for had a visit from Jaya Bhudiya who recommended he needed glasses and proceeded to push on him £350 bill…… She never applied his discounts/exemptions as an 83 yr old who hasn’t left the house since Covid and only considered her role a s a salesperson.After paying for the glasses he called me confused and upset because he doesn’t have much money and felt exploited. I called specsavers the next day for a refund and was met with resistance initially, with Nadim not wanting to refund, but eventually we got the refund as Marcus was much more helpful.I don’t think pensioners should be treated this way as this man clearly qualifies for reduced prices and being talked into such expensive glasses to buy ,when it’s clear he only has had basic versions before. It feels like Specsavers cannot be trusted in these situations unfortunately.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
