I have been using specsavers for years and only buy designer brands as Iam a designer. I took in my recently bought a couple months ago Marc jacobs frames as the leg had fallen off whilst sitting watching tv no joke, to your Bristol branch where they said it was under warranty and insured as they cannot fix and an issue with the legs on this particular pair, so I took them back to the store I bought then from Bath spa and they said they could not replace and wanted me to leave with them to talk to a manager. I have not heard anything from there manager in over a week and a half and I’m using my old pair of mark jacob frames which I mind you the anti glare film is coming away from them so I can’t see properly and they are not the right prescription anymore. I need effective glasses as I use them everyday and it’s my job! . I’m a designer and only buy marc Jacob’s for the past 10 years or so , I can’t believe I have paid a premium for these frames and you can’t even fix them!!! The glass is fine the frames are beautiful but how can they be under warranty still only buying them in June and you can’t fix or replace them? I had the same frames when I lived in Australia and when the leg fell off I payed to fix them, It’s absolutely outrageous and disgusting that a different branch has qualified them as a fault in the frames. I either want a free replacement (but not so confident in these frames anymore) or a full refund and I will take my business elsewhere, so I can build a life long relationship with another company as Iam a loyal customer, I thought you were the leading company in glasses in the uk this is poor work on your part, hope to hear from you soon Kind Regards Leslie Allan
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
