Bridgend Adare branch staff were fantastic. Amy (optometrist) and Stuart (manager) in particular. But the whole thing has been a nightmare. I couldn't get on with new "improved" prescription, they were changed back to the original, no issues with that, but the frames were too tight, dug into my head and gave me a sore ear despite having the exact same frames. I have been back in 3 times to try to get the frames comfortable and have been told today there was nothing that could be done when I attended Sainsbury's branch in sarn, Bridgend. I ended up in tears and was just glared at by the manager because the whole thing has been a complete saga. I Was hoping to see Stuart as he was sympathetic, patient and understanding. The manager at Sainsbury's branch today 11/09 was impatient, rude and unhelpful. Only option given was to go back to my old glasses (so why did I pay?) or get a refund. Very hesitant and lacklustre to suggest a different type of frame. Sorry to say I don't think I'll be returning to Specsavers. I still have an incredibly sore ear and was even told to "put tape on them". I was also advised that the glasses (if I had them refunded) would also need to be taken back to the original store. I am disabled and after 5 visits I can't cope any longer. This ordeal has caused me nothing but anxiety. Feeling incredibly frustrated, depressed and angry.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
