The eye test seemed to go well and the selection of glasses. However, the day before I was due to collect the glasses I received both a text and email reminding me of my appointment. On arrival, I was advised that the glasses hadn't arrived, despite being a week after the eye test. I was also told that the reminder messaging was automatic and meant little. I suggested that they should have called me, but they didn't seem interested, neither would they reimburse my travel/parking costs. I therefore requested a refund and left. After years of going to Specsavers in north London without issues, I won't be going to Specsavers again as North Walsham branch seems rather careless and lacking in customer care, and a real let down for the company's reputation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
